{"id":10185,"date":"2026-04-06T18:20:46","date_gmt":"2026-04-06T18:20:46","guid":{"rendered":"https:\/\/wildgreenquest.com\/?p=10185"},"modified":"2026-04-06T18:20:46","modified_gmt":"2026-04-06T18:20:46","slug":"customers-hate-ai-chatbots-but-companies-use-them-anyway","status":"publish","type":"post","link":"https:\/\/wildgreenquest.com\/?p=10185","title":{"rendered":"Customers Hate AI Chatbots But Companies Use Them Anyway"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>\n<p>\u201cI hate AI customer service chatbots,\u201d Carmen Smith of Campo, California, <a rel=\"nofollow\" href=\"https:\/\/www.cnbc.com\/2026\/04\/01\/ai-chatbot-customer-service-complaints-refunds.html\" id=\"https:\/\/www.cnbc.com\/2026\/04\/01\/ai-chatbot-customer-service-complaints-refunds.html\">told CNBC<\/a>. She\u2019s not alone. Nearly one in five consumers who\u2019ve used AI for customer service saw no benefit from the experience \u2014 a failure rate four times higher than AI use in general, according to a new Qualtrics report. <\/p>\n<p>The problem isn\u2019t so much the chatbots, but the company that deploys then. AI does what it\u2019s told. If companies prioritize saving money over helping customers, the chatbot will too. Companies that measure success by deflecting customers rather than actually solving problems end up trapping people in loops. <\/p>\n<p>This problem won\u2019t get any better. Within five years, chatbots may handle 80% of digital customer service interactions, according to Zendesk CEO Tom Eggemeier. The early consumer experience suggests the industry has work to do.<\/p>\n<\/p><\/div>\n<div>\n<p>\u201cI hate AI customer service chatbots,\u201d Carmen Smith of Campo, California, <a rel=\"nofollow\" href=\"https:\/\/www.cnbc.com\/2026\/04\/01\/ai-chatbot-customer-service-complaints-refunds.html\" id=\"https:\/\/www.cnbc.com\/2026\/04\/01\/ai-chatbot-customer-service-complaints-refunds.html\">told CNBC<\/a>. She\u2019s not alone. Nearly one in five consumers who\u2019ve used AI for customer service saw no benefit from the experience \u2014 a failure rate four times higher than AI use in general, according to a new Qualtrics report. <\/p>\n<p>The problem isn\u2019t so much the chatbots, but the company that deploys then. AI does what it\u2019s told. If companies prioritize saving money over helping customers, the chatbot will too. Companies that measure success by deflecting customers rather than actually solving problems end up trapping people in loops. <\/p>\n<p>This problem won\u2019t get any better. Within five years, chatbots may handle 80% of digital customer service interactions, according to Zendesk CEO Tom Eggemeier. The early consumer experience suggests the industry has work to do.<\/p>\n<\/p><\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.entrepreneur.com\/business-news\/people-hate-ai-customer-service-chatbots\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cI hate AI customer service chatbots,\u201d Carmen Smith of Campo, California, told CNBC. She\u2019s not alone. Nearly one in five consumers who\u2019ve used AI for customer service saw no benefit from the experience \u2014 a failure rate four times higher than AI use in general, according to a new Qualtrics report. The problem isn\u2019t so<\/p>\n","protected":false},"author":1,"featured_media":10186,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":{"0":"post-10185","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-green-brands"},"_links":{"self":[{"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/posts\/10185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10185"}],"version-history":[{"count":0,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/posts\/10185\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=\/wp\/v2\/media\/10186"}],"wp:attachment":[{"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wildgreenquest.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}