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Todd Penegor says inconsistency is hurting the brand. His fix includes new field teams and $5 million in incentives for franchisees. <\/p>\n<\/p><\/div>\n
\t\t\t\t\t\t\tJon Small
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span><\/p>\n
\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t \t\t\t \n\t\tOpinions expressed by Entrepreneur contributors are their own.\t<\/p>\n \t\t\t\t\t\t<\/p>\n Papa Johns has a consistency problem, and its CEO isn\u2019t hiding from it. On the company\u2019s second-quarter earnings call, Todd Penegor said inconsistency across its restaurants is the chain\u2019s \u201cAchilles heel,\u201d and that it\u2019s hurting brand perception nationwide, according to Restaurant Business<\/a>. Right now, the best-performing Papa Johns locations are outselling the worst ones by a wide margin.<\/p>\n To close that gap, Papa Johns built a \u201cbrand standards coaching team\u201d for training and restaurant evaluations, created a new regional director model for more frequent in-store visits and is dangling about $5 million in financial incentives to franchisees that are tied to satisfaction scores, inspection results and service times.<\/p>\n The company also shuffled its marketing team, naming Chris Lyn-Sue as Global CMO, and it\u2019s going back to marketing decisions made locally by franchisees instead of nationally, and making its deals clearer on apps like DoorDash and Uber Eats.<\/p>\n Papa Johns isn\u2019t the only one playing the field. Wendy\u2019s and Popeyes have both beefed up their teams recently, and Jack in the Box restructured its own field staff to spend twice as much time inside restaurants.<\/p>\n
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\n\t\t\t\t\tedited by
\n\t\t\t\t\t\t\tDan Bova
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\n\t\t\t\tAug 17, 2026\t\t\t<\/span>\n\t\t\t<\/div>\n<\/header>\n