Author: wildgreenquest@gmail.com
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways The economics of the customer relationship have already moved in a direction that makes the old customer experience model structurally inadequate. Customer experience should be treated as a revenue function, not a cost center, because every customer interaction carries more financial weight than it did 10 years ago. The infrastructure needed to run CX as a revenue function now exists, thanks to AI. It can identify churn risk, provide agents with full context, route high-value cases and continuously analyze its impact. The businesses seeing the greatest ROI from CX made…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways AI is a powerful tool, not an independent thinker. AI does not possess logic, strategy or a mental model of cause and effect. When you start a brand-new conversation with a clean slate, the AI is incredibly capable. But as the conversation goes on, it begins to lose the plot and starts generating repetitive, low-quality nonsense. You should not fear AI, nor should you blindly trust it. You must manage it with a strict framework. Treat every conversation as highly disposable, give it permission to fail, and isolate your projects.…
Published August 4, 2026 01:05AMIn July 2026, authorities officially confirmed that human remains discovered in late 2025 belonged to renowned hiker Bill Ott, bringing resolution to a 14-year-old Grand Canyon cold case. Anthropologist Scott Thybony, a friend of Ott’s, participated in the original search-and-rescue mission in 2012. What follows are Thybony’s field notes from that search in May 2012. A park ranger at Grand Canyon National Park just called. The National Park Service (NPS) is launching a search for missing hiker Bill Ott, an experienced outdoorsman and friend of mine. On April 5, 2012, the 65-year-old Oregon man set out on…
Key Takeaways Galgano founded Serpentine Jewels after her ecommerce jewelry brand was acquired. She launched Serpentine to be a modern private jeweler focused on lifelong relationships. Here’s how she establishes trust to meet high expectations for ongoing growth. This as-told-story is based on a conversation with Ali Galgano, founder of Serpentine Jewels. Image Credit: Serpentine Jewels. Ali Galgano. After graduating from Cornell University, Galgano launched her career at Goldman Sachs and developed her passion for jewelry on the side. Galgano earned her Graduate Gemologist (G.G.) diploma from the Gemological Institute of America and completed formal training in jewelry design. In…
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Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Leaders often get caught in the reactive trap when it comes to their company’s reputation. They feel like they are forever reacting to crises instead of getting ahead of them. A company that only acts when something breaks is always paying the premium price — negotiating from weakness, on someone else’s timeline, in front of an audience that’s already formed an opinion. Take a proactive approach instead. It’s a discipline with real mechanics, and those mechanics come from the marriage of online reputation management (ORM) and search engine optimization. The…
Key Takeaways Dating has become a financial luxury for Gen Z and young millennials. In a recent survey, more than half of unmarried 22- to 35-year-olds said that lack of money was their biggest barrier to going on dates. Many young adults say they would like a partner partly to cope with high living costs, yet they can’t afford the upfront cost of dating to find one. Gen Z is increasingly choosing not to date because of the high cost of going out. According to a national research project from Brigham Young University’s Wheatley Institute and the Institute for Family…
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways As leaders, we have two responsibilities: one, understand perception, and two, decide intentionally whether to reinforce or challenge it. My client’s perception of me made me question whether I had blurred the lines between motherhood and leadership. But I came to realize they aren’t competing identities but harmonious, complementary ones. When women realize that truth, the assumptions built to shame women begin to lose their power. “You’re just a mom with a side hustle.” His words shook me to my core. Our client was canceling his contract with us. In…
Flo Rida’s got a good feeling about smoothies. The Grammy-nominated artist has joined Beyond Juicery + Eatery as an equity stakeholder, backing the fast-casual chain’s expansion into South Florida and its broader national growth strategy. This isn’t Flo Rida’s first move in the business world. He was an early Celsius Energy Drink endorser who helped grow the brand before a contract dispute. In 2023, a Florida jury awarded him $82.6 million after finding Celsius had breached the deal. He’s since put that windfall to work, including a new beverage brand and now Beyond Juicery + Eatery. “I love that you…
Published August 4, 2026 03:57AMI was 22 years old the first time I went to Asheville, North Carolina.On one of our usual Appalachian hiking adventures, my then-boyfriend, now-husband, and I truly thought we’d found our mecca. Here were people like us, lots of them. People with that specific blend of crunchy, outdoor hipsterism that are ubiquitous across the mountain South. People who liked art, live bluegrass, a weekly drum circle, farm-to-table tapas, and easy access to a big adventure. We’d be back when we could afford to make it permanent, we promised. A lot has happened in the 15 years…