Hundreds of millions of people consult artificial intelligence chatbots on a daily basis for everything from product recommendations to romance, making them a tempting audience to target with potentially below-the-radar advertising. Indeed, our research suggests AI chatbots could easily be used for covert advertising to manipulate their human users.
Tech companies have made ads part of nearly every large free web service, video channel, and social media platform. But the latest AI models could take this practice to a new level of risk for consumers.
People don’t simply use chatbots to search for information and media or to produce content. They turn to the bots for a great variety of tasks, as complex as life advice and emotional support. People are increasingly treating chatbots as companions and therapists, with some users even developing deep relationships with AI.
In these circumstances, people can easily forget that companies ultimately create chatbots to turn a profit. And to that end, AI companies are motivated to thoroughly profile users so ads become more effective and profitable.
